339bd's Privacy Policy

1 Introduction & Scope of Policy

339bd is a secure and reliable online gaming platform serving players in Bangladesh. We place the highest importance on the privacy of our users' personal information. This privacy policy ("Policy") describes how 339bd collects, uses, stores, and protects your personal information.

This policy applies to 339bd's website, mobile application, and all related services. By using our platform, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.

Our goal is to inform you with complete transparency about what information is processed, for what purpose, and how. We never sell your information and never share it with any unauthorized third party.

2 What Information We Collect

When opening an account on 339bd and while using our services, we may collect the following types of personal information:

2.1 Identity Information

• Full name (in Bengali and English)
• Date of birth (for age verification — our platform is for users aged 21+ only)
• National ID number or passport number (for identity verification)
• Email address
• Mobile number
• Permanent address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transaction processing only)
• Bank account details (where applicable — for bank transfers)
• Transaction history
• Deposit and withdrawal records

2.3 Technical Information

• IP address and device type
• Browser type and version
• Operating system
• Login time, date, and session information
• Usage patterns and preferred game categories

3 How We Collect Information

339bd collects your information in the following ways:

• Direct Collection: You provide information directly when filling in the registration form, during the account verification process, when requesting a deposit or withdrawal, and when contacting our support team.
• Automated Collection: When you browse our platform, technical information is automatically collected through cookies and similar technologies.
• Via Third Parties: Relevant information may be received from identity verification service providers or payment processors.
• From Public Sources: Publicly available information may sometimes be used when necessary to prevent fraud or ensure compliance.

4 Purpose of Using Information

339bd uses the information collected from you for the following purposes:

• Account Management: To create, manage, and maintain your account; to verify identity and confirm age.
• Service Delivery: To process financial transactions including deposits and withdrawals; to issue bonuses and rewards; to improve the gaming experience.
• Customer Support: To resolve your complaints and queries; to assist with technical issues.
• Security & Compliance: To prevent fraud, money laundering, and other illegal activities; to meet relevant legal obligations.
• Communication: To send important account-related notifications; to inform you about new services and offers (if you have given consent).
• Analytics & Development: To improve the user experience on the platform; to develop new features and services.
• Responsible Gaming: To identify patterns of excessive play and provide necessary support.

5 Sharing Information with Third Parties

339bd never sells your personal information to third parties. However, limited information may be shared in the following circumstances:

5.1 Service Providers

Only the necessary information is shared with payment processors contracted with us (including bKash, Nagad, Rocket, Upay), identity verification services, and technical infrastructure providers. All such entities are required to comply with our privacy standards.

5.2 Legal Obligations

Information may be disclosed in response to a court order, a lawful request from a law enforcement agency, or any other legal requirement.

5.3 Fraud Prevention

Information may be shared with relevant authorities as part of anti-money laundering (AML) and fraud prevention efforts.

6 Data Storage & Security

6.1 Security Measures

339bd applies industry-standard security measures to protect your personal information:

• SSL/TLS Encryption: All data transmission between our servers and your browser is protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information — especially financial data — is kept in encrypted form.
• Access Controls: Only authorized staff have access to the relevant information; every access is logged.
• Regular Security Audits: The security of our systems is regularly audited and tested.
• Firewall & Intrusion Detection: Active protection against unauthorized access is maintained at all times.

6.2 Data Retention Period

We retain your information only for as long as it is necessary:

• All account-related information is retained for as long as the account remains active.
• Financial transaction records are kept for the period required by legal obligations.
• When an account is closed, information beyond what is legally required is deleted within a reasonable time.

7 Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve the usability of the site.

7.2 Types of Cookies We Use

• Essential Cookies: Essential for the core functionality of the website — maintaining login sessions and ensuring security. Without these, the site will not function properly.
• Functional Cookies: Remember your language preferences and other settings so you do not have to set them up again on each visit.
• Analytics Cookies: Collect data to understand usage patterns on the platform and improve the experience. This data is analyzed in aggregate and anonymous form.

7.3 Cookie Controls

You can control cookie acceptance by changing your browser settings. However, please note that disabling essential cookies may cause some features of the site to stop working properly.

8 Your Rights

As a user of 339bd, you have the following rights regarding your personal information:

8.1 Right to Know

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your stored information.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, you have the right to have it corrected. You can do this through your account settings or by contacting support.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, information required to fulfill legal obligations may need to be retained for a specified period.

8.4 Right to Object to Processing

You may request at any time that your information no longer be used for marketing communications. Please contact our support team to do so.

8.5 Right to Portability

You have the right to request your personal information in a structured, commonly used format.

9 Protection of Minors' Information

339bd is a platform for users aged 21 and above only. We do not knowingly collect any information from minors.

Through an age verification process at the time of registration, we ensure that all our users are of the correct age. If a minor's information enters our system for any reason, we will immediately delete that information and close the associated account.

If you believe a minor is using our platform, please notify our support team immediately.

10 Changes to the Privacy Policy

339bd may update this privacy policy from time to time. This policy may be revised due to changes in services, legal requirements, or the introduction of new technologies.

For any important changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The update date on this page will change.

If you continue using the platform after any changes, you will be considered to have accepted the new policy terms. If you do not agree with any changes, you may request to close your account.

11 Contact

If you have any questions, concerns, or requests regarding your information related to this privacy policy, please contact us. The 339bd support team provides assistance in both Bengali and English.